Privacy policy

Xmart.jo

Last updated: May 29, 2025

Introduction

This Privacy Policy explains how Xmart (“we”, “our”, or “us”) collects, uses, and shares personal information when you access our services through www.xmart.jo (the “Site”), place an order, or interact with us.

By using our Site and services, you agree to the terms outlined in this policy. If you do not agree, please do not use our Site.

Updates to This Policy

We may update this policy to reflect changes in our business or legal obligations. Updates will be posted on this page with a revised "Last updated" date.

Information We Collect

Information You Provide

We collect personal information directly when you:

Place an order (name, billing/shipping address, phone, email)
Create an account (username, password, security questions)
Contact customer support (messages, inquiries, attachments)

Information from Your Use of the Site

We collect certain information automatically:

Device/browser details
IP address and usage data
Interaction with pages, features, and ads

Cookies and similar technologies help us improve user experience. You may disable cookies via your browser, but it may affect the Site's functionality.

Information from Third Parties

We may receive data from:

Payment processors (e.g., card details for transaction confirmation)
Service providers who support our operations
Advertising and analytics partners

How We Use Your Information

We use your personal information to:

Process and fulfill orders
Manage your account
Send order confirmations and updates
Provide customer support
Personalize content and product recommendations
Prevent fraud or misuse
Conduct marketing and promotional campaigns (with opt-out options)

Sharing Your Information

We may share your information with:

Service providers (e.g., delivery, payment, customer support)
Marketing partners (only when required and with proper safeguards)
Affiliates for operational purposes
Legal authorities when required by law

We do not sell your personal information.

User Rights

You may request to:

Access the personal data we store
Correct inaccurate information
Delete your account or data (where legally possible)
Opt out of marketing communications

To exercise these rights, contact us at: info@xmart.me

User-Generated Content

If you submit reviews or public comments, please note they may be visible to other users. You are responsible for any information you share publicly.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before interacting.

Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect data from minors.

Data Security and Retention

We implement reasonable safeguards to protect your data. However, no system is completely secure. We retain your data only as long as needed for business or legal purposes.

International Use

By using our services, you consent to the transfer of your information to Jordan and other countries where we or our partners operate.

Contact Us

If you have any questions or requests, please contact us at:

Email: info@xmart.me
Address: Sport City Circle, Amman, 11182, Jordan